Policies & Terms

Privacy Policy Overview
We respect your privacy and are committed to protecting your personal information.
This page explains what information we collect, how we use it, and your rights in relation to that information when visiting our website or submitting a booking inquiry.
This policy complies with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
Information We Collect
We may collect:
- Name
- Email address
- Booking inquiry details
- Dates of interest
- Any information you choose to provide in your message
We collect this information only when you voluntarily submit it through our contact form or communicate with us directly.
We do not sell personal information.
How We Use Your Information
We use your information to:
- Respond to booking inquiries
- Confirm availability
- Provide stay details
- Communicate regarding your reservation
We do not use your information for unsolicited marketing.
If you subscribe to updates, you may unsubscribe at any time.
Data Security
We take reasonable administrative and technical measures to protect personal information against unauthorized access, misuse, or disclosure.
While no method of transmission over the internet is completely secure, we use trusted service providers and secure systems to safeguard your information.
Booking & Payment Information
If and when online booking is enabled:
- Payment processing will occur through a secure third-party provider
- We do not store full credit card information on our servers
- Pricing is shown clearly before confirmation
Cookies
Our website may use basic cookies to:
- Improve browsing performance
- Understand site usage patterns
- Maintain basic site functionality
Cookies do not provide us with personal identity information unless you voluntarily submit such information through our forms.
You may disable cookies in your browser settings.
Third-Party Services
We may use trusted third-party services for:
- Spam protection
- Analytics
- Booking system processing (when active)
These services may process limited technical data (such as IP address) for functionality and security.
Data Retention
We retain inquiry-related information only as long as necessary for booking, administrative, legal, or accounting purposes.
- Respond to your request
- Maintain booking records
- Comply with legal or accounting obligations
Your Rights
You may request to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your data (subject to legal requirements)
To make a request, please contact us directly.
Contact
If you have questions about this Privacy Policy, please contact us at:
877-385-3222 or through our contact form.
Terms of Use
Website Use
By accessing this website, you agree to use it for lawful purposes only.
You may not:
- Attempt to access restricted areas
- Interfere with site functionality
- Reproduce content without permission
All content on this website is owned or licensed by us and may not be copied without written consent.
Booking Terms
All bookings are subject to:
- Availability
- Confirmed payment
- Seasonal pricing adjustments
Full pricing is displayed before reservation confirmation.
A reservation is considered confirmed only upon receipt of confirmation email.
Cancellation and refund policies are outlined at the time of booking.
Booking Agreement
By confirming a reservation, you agree to the Booking Terms and Occupancy Conditions outlined on this page. These terms form part of your reservation and apply to all stays at the property.
Key Terms Summary
Occupancy
- Cottages are limited to a maximum of 6 occupants
- Infants under 2 years are not included in occupancy count
- Use is strictly for private vacation purpose
Reservation Term
- Stay dates are defined by your confirmed check-in and check-out dates
- Reservations must be accepted within 24 hours or may be cancelled
Use & Restrictions
- No subletting or assignment without written consent
- The property must be used respectfully and in accordance with resort policies
Property Condition & Responsibility
- The cottage is considered in good condition upon arrival unless reported immediately
- Guests are responsible for:
- Any damages during their stay
- Leaving the cottage in a reasonable condition
- Additional cleaning fees may apply if required
Liability
- Guests assume responsibility for their stay and use of the property
- The resort is not liable for:
- Personal injury
- Loss or damage to personal belongings
- Service interruptions or unavailable amenities
Entry Rights
We reserve the right to enter the property:
- In case of emergency
- For necessary maintenance or repairs
Policy Compliance
Failure to follow resort policies or agreement terms may result in:
- Immediate termination of the stay
- Removal from the property without refund
Golf Membership Terms and Conditions
By purchasing a golf membership at The Diamond, the purchaser and each registered member agree to the following terms and conditions.
Membership Confirmation
A golf membership is confirmed only after:
- Full payment has been successfully processed
- The required member information has been provided
- A confirmation email has been issued by The Diamond
The selected membership plan, membership category, applicable golf season or seasons, promotional offer and amount paid will be shown in the confirmation email and form part of the membership agreement.
Membership Categories
Memberships are available in the following categories:
- Single Membership: Valid for one registered golfer
- Family Membership: Valid for one couple and their registered junior golfers aged 17 and under
- Junior Membership: Valid for one registered golfer aged 17 or under
Memberships may only be used by the registered member or members. Memberships may not be transferred, shared, assigned or resold.
Membership Period
Memberships are valid only for the golf season or seasons identified at the time of purchase.
The golf season normally operates from the May long weekend through Thanksgiving. Opening and closing dates may change depending on weather, course conditions and operational requirements.
Memberships:
- Begin and expire on the dates stated in the applicable membership offer
- Do not automatically carry forward beyond the stated membership period
- Cannot be extended because of unused playing time
- Are subject to the golf course’s seasonal opening and closing dates
Golf Access
Unlimited golf memberships provide access to the golf course during the applicable membership period, subject to:
- Tee-time availability
- Course operating hours
- Weather and course conditions
- Maintenance requirements
- Tournaments, private events or temporary closures
- The rules and policies of The Diamond
A membership does not guarantee a particular tee time or uninterrupted access to the course.
Power carts, rentals, tournaments, leagues, food, merchandise and other paid services are not included unless specifically stated in the selected membership offer.
Promotional Memberships
Promotional memberships are subject to the eligibility requirements, purchase deadline, membership period and other conditions stated in the applicable offer.
Promotional memberships:
- Are available only to individuals who meet the stated eligibility requirements
- Are valid only for the golf season or seasons identified in the offer
- Cannot be combined with another discount or promotion unless expressly permitted
- Have no cash value and cannot be exchanged for another product or service
Any additional playing period or early-access benefit is included only when specifically stated in the applicable offer.
2-for-1 Membership Eligibility
The 2-for-1 Membership Offer is available to:
- First-time members of The Diamond
- Former members who have not held an active membership at The Diamond during the previous three completed golf seasons.
The 2-for-1 Membership Offer is not available to:
- Current members of The Diamond
- Members participating in an existing 2-for-1 membership
- Former members who held an active membership during any of the previous three completed golf seasons.
For a Family Membership, each registered adult golfer must independently meet the eligibility requirements.
The Diamond reserves the right to review and verify membership history and promotional eligibility before or after a purchase is completed.
If a purchaser does not meet the eligibility requirements, The Diamond may:
- Cancel the promotional membership and refund the amount paid; or
- Offer the purchaser the option to convert to an available regular-priced membership by paying the applicable difference
The golf seasons included with the 2-for-1 membership and any additional playing period will be identified in the applicable offer and purchase confirmation.
Payments and Refunds
All membership prices are stated in Canadian dollars and are subject to applicable taxes unless otherwise indicated.
Nothing in these terms limits any cancellation, refund or other rights available under applicable law.
Refund requests must be submitted in writing to The Diamond. Approved refunds will be returned using the original payment method whenever possible.
Regular-Priced Memberships
Regular-priced memberships may be cancelled for a full refund before the golf course opens for the applicable season.
After the course opens, a prorated refund may be considered until June 30 when a registered member is unable to continue golfing because of:
- A documented medical condition or injury
- A permanent relocation that prevents reasonable use of the membership
Approved prorated refunds will be calculated based on the unused portion of the published golf season, beginning on the approved cancellation date.
Refunds will not be provided after the course opens because of:
- A change of mind
- Scheduling conflicts
- Unused rounds or playing time
- Weather-related interruptions
- Temporary course closures
- Personal circumstances that do not meet the requirements above
Regular-priced memberships become non-refundable after June 30.
Promotional Memberships
Promotional memberships, including 2-for-1 memberships, are non-refundable and cannot be cancelled, transferred or exchanged.
Member Conduct
Members must:
- Follow all golf course rules and safety requirements
- Treat staff, guests and other golfers respectfully
- Follow the direction of course staff
- Use the golf course and facilities responsibly
The Diamond may suspend or terminate membership privileges for unsafe conduct, misuse of a membership, failure to follow course policies or inappropriate behaviour.
A suspension or termination resulting from a policy violation will not entitle the member to a refund.
Course Operations
The Diamond may adjust operating hours, tee-time availability, course access, facilities and membership procedures when reasonably required because of:
- Weather or course conditions
- Maintenance or repairs
- Safety concerns
- Tournaments or private events
- Circumstances beyond our reasonable control
We will make reasonable efforts to keep members informed of material changes affecting course access.
Acceptance of Terms
By completing a membership purchase, the purchaser confirms that they have reviewed and accepted:
- The selected membership plan and category
- The applicable membership period
- The price and applicable taxes
- Any promotional eligibility requirements
- The applicable payment and refund policy
- These Golf Membership Terms and Conditions
If you have questions about a membership or promotional offer, please contact The Diamond before completing your purchase.
Accuracy of Information
We aim to keep all information accurate and up to date.
However, pricing, availability, and amenities may change without notice.
The booking confirmation email serves as the final confirmation of reservation details.
Limitation of Liability
We are not responsible for:
- Temporary website outages
- Third-party service disruptions
- Events beyond our reasonable control
Governing Law
These terms are governed by the laws of the Province of Ontario and the laws of Canada applicable therein.
Accessibility
Commitment
We are committed to providing a website that is accessible and usable for all visitors, including individuals with disabilities.
Ongoing Improvements
We aim to:
- Use clear headings and structure
- Maintain readable typography
- Ensure mobile responsiveness
- Provide meaningful alternative text for images
Feedback
If you experience difficulty accessing any part of this website, please contact us and we will make reasonable efforts to provide the information or service you need.