Guests often have a few questions while planning their visit. From booking timing to arrival details, understanding how the stay works can help make planning easier.

This guide brings together common questions guests ask before arriving so you can prepare for your visit with confidence.

Booking Questions

How do I check available dates?

To view available dates, visit the stay rates section of the website. From there, select Check Your Dates to open the booking form and see current availability.

What stay options are available?

Guests can choose from several formats depending on their travel plans. If you are comparing stay formats, you may find Stay Options Explained helpful.

How far in advance should I book?

Some guests plan their visits early, particularly for seasonal travel periods. Availability may vary depending on demand and booking windows.

Arrival and Check-In

How does check-in work?

Check-in is simple and self-guided using keyless entry.

Before arrival, you will receive your unique access code along with directions and Wi-Fi details. When you arrive, enter the code on the keypad and turn the deadbolt to unlock the door.

When leaving the cottage, re-enter the code and turn the deadbolt again to secure the door.

If you need assistance at any time, our hosts are available to help.

When should we plan to arrive?

Most guests arrive during the afternoon to allow time to settle in and enjoy their first evening.

If you would like a detailed overview of arrival day, you can review Arrival and First Night.

Helpful Answers for Planning

Understanding the details of your stay helps make planning smoother and allows you to focus on enjoying your visit.

Clear booking information
Simple arrival process
Comfortable cottage amenities
Helpful planning guidance
Flexible visit timing

Most questions guests have are easily answered with a little preparation before arrival.

Amenities and Comfort

What amenities are included during the stay?

Many everyday essentials are already provided to make your visit comfortable.

You can review the full overview in What Is Included in Your Stay.

Do I need to bring linens or towels?

No. These items are typically prepared for guests before arrival.

Planning Your Visit

What should we pack?

Packing for your stay is usually simple because many essentials are already provided.

You may find What to Pack for Your Stay helpful when preparing for your visit.

Are pets allowed?

Yes. Half of our cottages are pet friendly, while the others remain pet free to accommodate guests with allergies or sensitivities.

If you are travelling with a pet, simply select a pet friendly cottage when checking your dates.

Many guests enjoy walking the surrounding trails and outdoor spaces with their dogs during their stay.

Stay Connected with The Diamond

Get updates, seasonal offers, and insider news from The Diamond.

Join guests who receive early access to seasonal stays and curated updates.

Additional Help

If you have questions that are not covered here, additional guides throughout the Stay section provide helpful planning information.

Guests often explore topics such as booking timing, seasonal visits, and group travel when preparing for their trip.

Planning Your Stay with Confidence

A little preparation can make your cottage visit even more enjoyable. Understanding booking details, arrival timing, and available amenities helps ensure a smooth experience from the moment you arrive.

When you are ready to move forward, you can check your dates.

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